Terms of Service

In these Terms:

• “Threadsovereign” / “we” / “us” means DORSET CREATIVE LTD, a company registered in England and Wales (Company No. 16753535)
• “Customer” / “you” means the organisation that has subscribed to the Platform
• “User” means any individual granted access to the Platform by the Customer
• “Platform” means the Threadsovereign web application and all associated services
• “Customer Data” means all data uploaded, entered or generated by the Customer or its Users in the Platform
• “BSA 2022” means the Building Safety Act 2022 and all regulations made under it
• “HRB” means a Higher-Risk Building as defined under BSA 2022 (residential buildings 18m+ or 7+ storeys)
• “Golden Thread” means the structured collection of building information required to be maintained under BSA 2022
• “Subscription Term” means the period for which the Customer has subscribed to the Platform, as specified in the Order Form or checkout flow

These Terms form a legally binding agreement between Threadsovereign and the Customer. By clicking “Accept”, completing registration, or using the Platform, you confirm that:

• You have the authority to bind your organisation to these Terms
• Your organisation is a business (not a consumer); these Terms are B2B and the Consumer Rights Act 2015 consumer protections do not apply
• You have read and understood these Terms and our Privacy Policy

If you do not agree to these Terms, you must not use the Platform.

Threadsovereign is a cloud-based B2B SaaS compliance platform for the UK construction industry, purpose-built for compliance with the Building Safety Act 2022. The Platform provides:

• Principal Designer Portal — compliance management, Gateway submissions, Golden Thread documentation, risk registers and task management
• Client Portal — project progress visibility and approval workflows
• Contractor Portal — task management, document submission and certification tracking
• Resident Portal — access to building safety information, documents and issue reporting
• Occupied Phase Portals — Accountable Person and Building Safety Manager tools for post-occupation safety management
• Compliance CMS — internal compliance content management (Threadsovereign staff only)
• Platform Administration — organisation and user management

The specific features available depend on your subscription tier (Starter, Professional or Enterprise) as set out at the time of subscription.

4.1 Organisation Admin. Each Customer designates at least one Organisation Admin who is responsible for managing user access, roles and permissions within the Customer's account.

4.2 User credentials. Each User must have their own login credentials. Sharing login credentials between individuals is prohibited. The Customer is responsible for maintaining the confidentiality of all credentials issued to its Users.

4.3 Truthful information. All information provided at registration must be accurate, current and complete. You must update us promptly if your details change.

4.4 Security incidents. You must notify us immediately at security@threadsovereign.io if you suspect any unauthorised access to your account.

4.5 Access controls. You agree to use the role-based access controls provided by the Platform to limit access to the minimum necessary for each User's duties.

5.1 Subscription tiers. The Platform is offered on Starter, Professional and Enterprise tiers. Features and limits vary by tier. Current pricing is available on our website.

5.2 Billing. Subscriptions are billed monthly or annually in advance. All prices are quoted exclusive of VAT unless stated otherwise. VAT at the prevailing UK rate will be added at checkout.

5.3 Payment. Payment is due immediately on the billing date. We accept payment by credit/debit card or BACS (Enterprise only). Invoices are issued electronically and are available for download in the Platform.

5.4 Late payment. If payment is not received within 14 days of the due date, we reserve the right to suspend access to the Platform. Data is retained during suspension for 90 days. Interest on late payments may be charged at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

5.5 Price changes.We will provide at least 30 days' written notice of any price increase. You may cancel before the new price takes effect without penalty.

5.6 Free trial. Where a free trial is offered, it is limited to one trial per organisation. At the end of the trial, the Platform will ask you to subscribe. No charge is made during the trial period.

5.7 Refunds. As this is a B2B service, we do not offer automatic refunds. If you cancel during a billing period, your subscription will remain active until the end of that period. No partial refunds are issued unless we have materially failed to deliver the service as described.

You must not use the Platform:

• To upload, submit or store false, misleading or fabricated building safety data
• To impersonate a duty-holder, professional, or any other person
• In any way that violates the Building Safety Act 2022 or any other applicable law
• To attempt to gain unauthorised access to any other customer's data
• To perform any activity that could damage, disable or impair the Platform or its servers
• To reverse-engineer, decompile, disassemble or otherwise attempt to derive the source code of the Platform
• To resell or sub-licence access to the Platform without our written consent
• To use automated scripts or bots in a manner that creates unreasonable load on the Platform

7.1 Customer Data ownership. All Customer Data uploaded to the Platform remains the property of the Customer. Threadsovereign claims no intellectual property rights over Customer Data.

7.2 Licence to process. By uploading Customer Data, you grant Threadsovereign a limited, non-exclusive licence to store, process and transmit that data solely for the purpose of providing the Platform to you.

7.3 Data processing. Where we process personal data on your behalf as a data processor, our processing is governed by the Data Processing Agreement, which forms part of these Terms.

7.4 Data export. You may export your Customer Data at any time in CSV/JSON format via the Platform. On termination, we will provide one final export within 30 days. After 90 days following termination, we will delete Customer Data except where retention is required by law (see Section 8).

7.5 Aggregated data. We may use anonymised, aggregated (non-personal) statistical data derived from usage of the Platform to improve our services and publish industry benchmarks.

8.1 Mandatory retention. Building safety records created or stored in the Platform that relate to Higher-Risk Buildings — including Gateway submission records, Golden Thread documents, audit logs, competency declarations and Safety Case files — are subject to mandatory statutory retention obligations. These records will not be deleted upon Customer request or account termination. We will retain them for a minimum of 15 years from the date of last Gateway submission or building completion, whichever is later.

8.2 BSR access. We may be required by the Building Safety Regulator or other statutory body to provide access to or copies of records held in the Platform. We will comply with any such lawful requirement and notify you where legally permitted to do so.

8.3 Audit log immutability. Audit log entries in the Platform are immutable. No user — including Platform Administrators — can modify or delete audit log records. This is a deliberate design feature required by BSA 2022.

8.4 Customer accountability. You remain solely responsible for the accuracy of data entered into the Platform, the competency of personnel acting as duty-holders, and compliance with your statutory obligations under BSA 2022. Threadsovereign provides a tool — we are not a duty-holder, assessor or certifier.

All intellectual property rights in the Platform, its software, design system, compliance content, checklists, templates and documentation are owned by Threadsovereign or its licensors. Nothing in these Terms grants you any rights in the Platform except the limited right to use it in accordance with your subscription.

You grant Threadsovereign permission to include your organisation name and logo in customer reference materials with your prior written consent.

Each party may receive confidential information of the other party in connection with these Terms. Each party agrees to keep confidential information secret and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of these Terms for a period of 5 years.

Confidential information does not include information that: (a) is or becomes public knowledge other than by breach of this clause; (b) was known prior to disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law or court order.

11.1To the maximum extent permitted by law, Threadsovereign's total aggregate liability to you for all claims under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by you in the 12 months preceding the claim; or (b) £5,000.

11.2 Neither party shall be liable to the other for any indirect, special, incidental, consequential or punitive losses, including loss of profit, loss of revenue, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such losses.

11.3 Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded by law.

11.4 Threadsovereign is not liable for any regulatory fines, penalties or enforcement actions taken against you by the BSR or any other regulator, even if those actions relate to data or submissions made using the Platform.

11.5 Threadsovereign does not warrant that use of the Platform will ensure compliance with BSA 2022 or any other regulation. Compliance is your responsibility.

Threadsovereign warrants that the Platform will perform materially in accordance with its documentation. We will use commercially reasonable efforts to maintain Platform availability of at least 99.5% per calendar month, excluding scheduled maintenance windows (which will be announced with at least 24 hours' notice).

THE PLATFORM IS PROVIDED “AS IS” OTHER THAN AS EXPRESSLY STATED IN THESE TERMS. Threadsovereign EXCLUDES ALL OTHER WARRANTIES, CONDITIONS AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

13.1 Termination by you. You may cancel your subscription at any time by contacting us at support@threadsovereign.io or through the Account Settings. Cancellation takes effect at the end of the current billing period.

13.2 Termination by Threadsovereign. We may suspend or terminate your access immediately if: (a) you breach these Terms and fail to remedy the breach within 14 days of written notice; (b) you fail to pay fees; (c) we are required to do so by law or a court order; or (d) your use of the Platform poses a security or legal risk to Threadsovereign or other customers.

13.3 Effect of termination. On termination: (a) your access to the Platform ceases; (b) we will provide a data export within 30 days on request; (c) all accrued payment obligations survive termination; (d) building safety records subject to BSA 2022 retention obligations will be retained (see Section 8); (e) all other Customer Data will be deleted after 90 days.

13.4 Survival. Sections 7, 8, 9, 10, 11 and 15 survive termination.

We may update the Platform, add or remove features, or change these Terms. We will notify you of material changes with at least 30 days' notice by email or prominent in-app notice. Your continued use of the Platform after the effective date of changes constitutes acceptance. If you do not accept material changes, you may terminate your subscription before the change takes effect without penalty.

These Terms are governed by the law of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing any formal legal proceedings, both parties agree to attempt to resolve any dispute by escalated good-faith negotiation for a period of 30 days.

Entire agreement. These Terms (together with the Privacy Policy, Cookie Policy, DPA and any Order Form) constitute the entire agreement between the parties and supersede all prior agreements relating to the subject matter.

Severability. If any provision is found unenforceable, the remaining provisions continue in full force.

Waiver. Failure to exercise a right does not constitute a waiver of that right.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets.

Notices. Formal notices must be in writing and sent to legal@threadsovereign.io or our registered office address.

Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control.